Terms of service



These general conditions of sale (the “CGV”) apply to any purchase made on the Vicomte A online store. vicomte-a.com.
By ordering products from our online store, you agree to be subject to these General Terms and Conditions. You can click [here] to print or download a copy of these General Terms and Conditions.


2.1 Sales restrictions

Our online store is exclusively intended for orders placed by consumers. Our online store is not intended to process orders from professionals, intended for resale or for any other commercial purpose.

We reserve the right to refuse orders for multiple quantities of the same item from a single customer or intended for a single postal address.

All products offered for sale on our online store are offered subject to their availability in stock.

2.2 How to place an order ?

You choose the items of your choice from our range of products offered and click on the “Add to cart” button as you make your selection.

Before finalizing an order, you can view and modify your order at any time by clicking on “My basket” or on the “Validate My Basket” button.

To confirm your order, click on the “Validate My Basket” button, you initiate the payment process for the products appearing in “My Basket”. You will then be asked to identify yourself (see Article 3 – Create a personal account) or to provide us with the data concerning you as well as the data relating to payment.

You will automatically receive an e-mail confirming receipt and payment of your order. We advise you to keep it for any future requests.

Once validated, your order constitutes acceptance of our offer and in particular acceptance of the price offered and the designated products as well as our General Terms and Conditions. We keep a copy of your orders for a period of 10 years.

2.3 Refusal of order or cancellation of purchase

We reserve the right to refuse an order or cancel a purchase for legitimate reasons.

Refusal of an order or cancellation of a purchase for just cause does not give rise to any compensation, but to a reimbursement of the price of the products if this has been made.

We reserve the right to refuse an order in particular for the following reasons:

- Product not available in stock,

- Order likely to be intended for resale,

- Contact details or address of incomplete deliveries,

- Incomplete or unverifiable bank details,

- Incorrect sales price displayed on our site.

2.4 Product availability

Despite all efforts to manage stocks, your order may be confirmed and the product may no longer be available in stock at the time your order is prepared.

In this case, we will inform you of the restocking times and we reserve the right to offer you another product as a replacement or to cancel the initial order.



To facilitate your orders on our online store, we offer you the possibility of creating a personal account. This account will allow you to be identified automatically with each new order, subject to providing your username and password.

Simply register in the “create your account” section by filling in the detailed fields and creating your password, then confirming the creation of your account by clicking on the “Save” button. Your username will be your email address and you can change your password at any time.

An e-mail confirming the creation of your account will be automatically sent to you.

We reserve the right to control the information provided when creating an account. This information will be stored in our customer database. We undertake to use this information in accordance with our Privacy Statement which you can to consult [here].

At any time you can modify the information appearing in your personal account.


Article 4 - DELIVERY

4-1 Delivery areas

Our products are delivered to the countries available in the address entry drop-down menu.

Delivery is made by post to the address you gave us when placing your order.

Your order is sent to the delivery address you indicated when ordering. We cannot be held responsible if this delivery address is incorrect or incomplete.

For international orders:

- The customer undertakes to pay all taxes due on the importation of products, customs duty, value added tax and all other taxes due under the laws of the country in which the order is received.

- Vicomte A. disclaims all legal responsibility if the payment of taxes is not made by the customer.


4-2 Delivery methods and times

We offer several delivery methods. Upon receipt of full payment of the price of your order, we will send you a shipping confirmation email with a tracking number. By clicking on the tracking number, you will be directed to the carrier's website from where you can follow the progress of shipments.

Standard Delivery: Your delivery will be made within two to three working days (excluding Saturdays, Sundays and public holidays) by Colissimo France without signature.

For mainland France: The price is €4.95 for orders below €80. Above all, shipping costs are free.

Express delivery : Your delivery will be made within 24 hours by the carrier Chronopost from the time your order leaves our warehouse.

Please note that the delivery time may be slightly longer when products must be delivered to areas with difficult access.

4-3 Late delivery

We do everything possible to deliver your products within the given deadlines. However, these deadlines are not guaranteed, particularly during periods of peak activity (e.g. Christmas, Sales, etc.), or due to unforeseen circumstances.

If you have not received your order within the deadlines indicated, we thank you for first checking with the agents at your post office that they are not holding your package. Otherwise, we thank you for contacting us and we will do our best to assist you.

4-4 Split delivery

We strive wherever possible to deliver all your products in one go. However, we reserve the right to deliver the products in your order in one or more installments for logistical reasons or stock availability.

In such a case, you will be informed in advance by e-mail and you will not be charged any additional shipping costs.


Article 5 - PRICE

5-1 Prize

All prices indicated on our online store include Value Added Tax, at the legal rate in force.

Prices shown are in euros and do not include shipping costs. Shipping costs depend on the delivery method chosen and the delivery location.

5-2 Price change

At any time, we reserve the right to modify the price of the products indicated on our online store.

5-3 Pricing error

Despite all our efforts, it may exceptionally happen that referenced products present an incorrect price.

If there is an obvious error in the price of a product, we will contact you and, depending on your instructions, give you the option of confirming your order at the actual price or canceling your order.



Our shipping costs are as follows:

- Standard Delivery (Colissimo) in mainland France and Corsica: €4.95 for all orders placed on the Website, free from €80 of purchase.

- Express Delivery (Chronopost) in mainland France and Corsica: €12.95 for all orders placed on the Website.

We reserve the right to add additional charges for deliveries to certain areas with difficult access. If additional charges apply to your order, you will be informed of this during the step entitled “Order Summary”.

For all pricing information concerning the French Overseas Territories and all other parts of the world, please contact us to inform you of the price charged in your area.

For orders to Europe or internationally, prices are communicated when confirming the order.


7-1 Accepted payment types

Payment for our products can be made by credit card or Paypal following the instructions on the payment page.

7-2 Payment date

Full payment of the price, including shipping costs and any additional costs for services you have ordered, will be debited from your credit card or Paypal account at the time of validation of your order.

7-3 Reservation of title

We will deliver the products to you provided that your payment is effective. We retain ownership of the products until full payment of the price of the products has been received.

7-4 Payment by bank card

You confirm that the bank card used to pay for the order is yours. All credit card holders are subject to validation checks and authorization by the card issuer. If your card issuer refuses to authorize payment, we will have the right to refuse to deliver your order.

A customer advisor will contact you to help you finalize your order.

7-5 Payment by check

Your bank check should be sent to ALLURE Saint Honoré, duly completed and signed, to the following address:

Online store service

Allure Saint Honoré – VICOMTE A.
ZAC Les Ecouardes
2, Rue Marie Sklodowska Curie

You will also need to indicate the order number on the back of your check.

We reserve the right to cancel your purchase if your check has not reached us within 8 calendar days following validation of your order.

Your order will not be shipped until we have cashed your check. Due to numerous unpaid bills, the processing time is approximately 15 days after receipt of your check.

7-6 Invoice delivery

All orders are subject to an invoice issued by paper or electronic means.

Article 8 - RETURNS

Only products that have been purchased directly on the website vicomte-a.com may be returned. If you purchased your Vicomte A. products in a store, on another website or at any other point of sale, they can only be returned to the address where your purchase took place.

Please note: as part of an order placed on the website vicomte-a.com, it is currently and technically impossible for us to make an exchange. You can return the product free of charge by following the process below. This will be refunded to you upon receipt. You will simply have to recommend the product you want.

8-1 Return procedure

If, for any reason, you are not satisfied with your ordered products, you can return these products to us within fifteen (15) days of receipt of your order. After this period, the products cannot be refunded.

A prepaid shipping slip and return slip is sent on all orders with return instructions. Returns are only offered for orders with a delivery address in Europe.

Your items will then be refunded, provided that the products are returned:

- in their original condition, without having been damaged, washed, modified or worn, with the exception of fitting,
- in their original packaging in good condition,
- complete and with all accessories relating to the products, such as labels or instructions for use,
- accompanied by the original invoice.

You can return only part of your order to us. Only returned products will be refunded.

If the fifteen (15) day withdrawal period expires on a Saturday, Sunday or public holiday, this period is extended until the following working day.

Return costs are free in Europe. We cannot be held responsible for the loss of a product returned by you.

8-2 Reimbursement terms

Reimbursement is made either by recrediting the bank card or Paypal account used when placing your order, or by check depending on your wishes.

The refund is made within thirty (30) days following receipt by us of the returned items. Shipping costs are not refundable.

8-3 Return of non-compliant products

You benefit from the guarantees present only for products purchased on our online store.

You can return the products ordered if they are defective or do not conform to the order by contacting our customer service at contact@vicomte-a.com or by connecting directly to your personal space.

Upon receipt of your products and after inspection, we will send you replacement products, if available.

If we are unable to replace non-conforming products within thirty (30) days, you may request a full refund.

In the event of replacement or refund of non-compliant products, we cover your costs of returning the products.

You benefit from the following legal guarantees:

- The legal guarantee of conformity (articles L. 211-4 et seq. of the Consumer Code),

- The legal guarantee against hidden defects (articles 1641 et seq. of the Civil Code).



9-1 Promotional offers

Our offers are valid for the entire period they are visible on our site or on the dates indicated if it is a fixed-term commercial operation.

9-2 Promotional codes

A promotional code entitles you to a one-off discount for the purchase of one or more products on the vicomte-a.com website under the conditions provided for by the promotional code.

Promotional codes are personal, they cannot be sold, exchanged or made available to the public free of charge or for a fee on a website or any other communication medium without prior, express and written authorization.

Promotional codes can be used under the following conditions:

- You can only use one promotional code per product.
- Promotional codes cannot be combined with other promotions.
- Promotional codes are not redeemable for cash or refundable.



We process your personal data collected during your activity on the site. You can consult our accessible Personal Data Protection Policy at any time here.



We decline all responsibility for any damage resulting from improper use of our products.

We decline all liability for losses or damage resulting from a case of force majeure, if they are attributable to the unforeseeable and insurmountable act of a third party, or if they are attributable to you.

In the event of a breach on your part of these General Terms and Conditions, we will send you a formal notice to remedy the situation. If this formal notice remains without effect after a period of fifteen (15) days, we may, as of right, refuse you the right of access to the site. vicomte-a.com , delete your account, or refuse your future orders.



The Site vicomte-a.com is made available to you as is. In particular, we do not guarantee that the Website is available without interruption 24 hours a day and in a fully operational manner. For example, access to the Website may be interrupted without notice in the event of technical problems or for maintenance reasons.

It is your responsibility to protect your computer. We will not be responsible for any damage that may be caused to your computer, or loss of data that may result from the use of the site www.vicomte-a.com



We are not responsible for the use and content of the websites to which we provide links.

Similarly, we are not responsible for the use or content of websites which provide a link to the Site. vicomte-a.com.



We are always listening to you and attentive to all your comments in order to improve our site and our services.

We thank you for informing us of all your comments, questions or complaints by e-mail to our Customer Service at the following address contact@vicomte-a.com or to the following number: 01 34 18 66 07 between 9 a.m. and 1 p.m. then 2 p.m. and 6 p.m.

We try to respond to you as soon as possible and we undertake to respond to your complaints either by providing a solution or by informing you of the procedures for processing your complaint.



15-1 Intellectual property

The intellectual property rights relating to the content of the site, as well as all the distinctive signs appearing there as well as the techniques used remain the property of the company ALLURE SAINT HONORE.

Use of the site vicomte-a.com does not confer any intellectual property rights on the site and its content.

You undertake not to use, in any way, all of the documents, elements, brands, technical, literary and artistic creations appearing on the site without the prior, express and written authorization of the company ALLURE SAINT HONORE. Consequently, you undertake not to harm it in any way whatsoever, in particular by reproduction.

15-2 Content generated by the user of the site

For all content that you are required to publish on the site (including in particular opinions, ideas, comments, articles, photographs, films, creations), you acknowledge that the company ALLURE SAINT HONORE will remain the sole owner. Thus, the ALLURE SAINT HONORE company reserves the right to represent, reproduce, distribute and market this content for any use.



We reserve the right to make modifications to our site www.vicomte-a.com and these General Terms and Conditions at any time.

Your use of the site and your orders are subject to the T&Cs in force at the time of your use or your order of products, unless a change to these T&Cs is required by law or by a governmental authority, in which case such change will also apply to any orders you have already placed.


Article 17 - LAW IN FORCE

These General Terms and Conditions, as well as any disputes which may result from them, or which result from the use of the website vicomte-a.com or orders made through the Vicomte A. online store are governed by French law.

If any provision of these T&Cs is deemed invalid, void or inapplicable for any reason whatsoever, this provision will be considered severable from the rest of the T&Cs and will not affect the validity and applicability of the other provisions of the T&Cs. .


Article 18 - MEDIATION

In accordance with the provisions of the Consumer Code, you can, after making a prior written complaint, contact the Vicomte A mediation service at the following address:

Allure Saint Honoré – VICOMTE A.
ZAC Les Ecouardes
2, Rue Marie Sklodowska Curie



The site vicomte-a.com is published by the company ALLURE Saint Honoré, registered in France with the RCS of Pontoise under number 82299112100010, located at 2, Rue Marie Sklodowska Curie, ZAC Les Ecouardes, 95150 TAVERNY, France.

Telephone: +33 (0)1 34 18 66 07
E-mail : contact@vicomte-a.com

You can contact the Online Store:

- by email: contact@vicomte-a.com
- by telephone at +33 (0)1 34 18 66 07,

Our Customer Service is available Monday to Thursday from 9 a.m. to 1 p.m. and from 2 p.m. to 6 p.m. and Friday from 9 a.m. to 1 p.m. and from 2 p.m. to 5 p.m.

// <![CDATA[ window.__gemStoreData = {};window.__gemStoreData.gemKeyValid = {};window.__gemStoreData.gemKeyValid.bestWayAddToCart = 1; // ]]>