Delivery times depend on the delivery method you choose:
- Colissimo delivery time : 1-3 working days.
- Chronopos delivery timet d+1 1 p.m.: 1 working day.
Receipt of your order on D+1 - valid from Monday to Thursday for all orders placed before 2:30 p.m.
(If your order is placed on Friday, it will be delivered to you on Tuesday)
Order preparation time 1-2 working days.
If you have not received your order, we advise you to first check the delivery times:
- If you are currently on deadline, please wait a few days.
- Otherwise, we invite you to contact customer service by telephone at 01 34 18 66 07 or by e-mail at contact@vicomte-a.com
I received a product that does not correspond to my order.
Please notify us as soon as possible by telephone at 01 34 18 66 07 or by e-mail to the following address: contact@vicomte-a.com.
Please notify us as soon as possible by telephone at 01 34 18 66 07 or by e-mail to the following address: contact@vicomte-a.com.
Depending on the country and the delivery method chosen, delivery costs may vary:
In Metropolitan Francee and in the European Union countries mentioned below (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden):
:
- Standard Delivery: the price is €4.80 for orders below €80. Above €80, shipping costs are free.
- Express Delivery: the price is €12.95.
- Delivery to a Pickup Relay Point: the price is €4.80 for orders below €80. Above, shipping costs are free.
For countries not mentioned above :
We offer Express delivery via Chronopost. Delivery costs depend on and are automatically calculated according to the quantities ordered.
We offer Standard Delivery in mainland France and the European Union for all orders over €80.
Please notify us as soon as possible by telephone at 01 34 18 66 07 or by e-mail to the following address: contact@vicomte-a.com.
We will try to understand the problem and a suitable solution will then be offered to you.
To date, we do not offer Click & Collect. We do everything we can to respond to your request quickly.
Please notify us as soon as possible by telephone at 01 34 18 66 07 or by e-mail to the following address: contact@vicomte-a.com.
We will try to understand the problem and find a suitable solution.
We invite you to contact our customer service by telephone at 01 34 18 66 07 or by e-mail at contact@vicomte-a.com.
We will thus be able to analyze the readiness of your order and inform you about the feasibility of your request.
We invite you to contact our customer service by telephone at 01 34 18 66 07 or by e-mail at contact@vicomte-a.com.
If your order is being processed we may cancel it.
However, if the order is in shipping status we will not be able to cancel it.
We invite you to contact our customer service by telephone at 01 34 18 66 07 or by e-mail at contact@vicomte-a.com.
We can then help you place your order.
The retention period of your basket corresponds to your Cookies and browser cache. If you delete your browsing history, your shopping cart will be deleted.
If, for any reason, you are not satisfied with your ordered products, you can return them to us within fifteen (15) days of receipt of your order. After this period, the products cannot be refunded.
For refund requests : we invite you to contact customer service by telephone on 01 34 18 66 07 or by e-mail at contact@vicomte-a.com by informing us of the order number as well as the products to be returned. We will send you a prepaid label.
Upon receipt and validation of your return, we will take care of the refund, which will be made within XX days.
Resumption conditions :
Your items will then be refunded, provided that the products are returned:
- in their original condition, without having been damaged, washed, modified or worn, with the exception of fitting,
- in their original packaging in good condition,
- complete and with all accessories relating to the products, such as labels or instructions for use,
- accompanied by the original invoice and return slip.
You can return only part of your order to us. Only returned products will be refunded.
In order to track the return status of your order, you can use the tracking number in the return label. If you have any questions, we invite you to contact our customer service by telephone on 01 34 18 66 07 or by e-mail at contact@vicomte-a.com.
After receipt of your order we have up to 10 working days to reimburse you. Please wait this time before contacting us.
If after 10 days you still have not received your refund, you can contact our customer service by telephone on 01 34 18 66 07 or by e-mail at contact@vicomte-a.com.
We invite you to contact our customer service by telephone on 01 34 18 66 07 or by e-mail at contact@vicomte-a.com.
We offer you return costs only once per order.
As part of an order placed on the vicomte-a.com website, it is currently and technically impossible for us to carry out an exchange. You can return the product free of charge by following the process below. This will be refunded to you upon receipt. You will simply have to recommend the product you want.
You can enter a promotional code after validating your basket, when going to payment.
It is currently not possible to combine several promotional codes on our e-commerce site.
We currently do not offer gift cards.
It is currently not possible to use a credit you received in store online.
On our website, you can use the payment methods below:
- Visa, MasterCard credit cards
- American Express cards
- Paypal
It is necessary to create a Vicomte A. account to place an order. This allows you to keep your history and orders and easily find your invoices.
To collect your invoice you can contact customer service on 01 34 18 66 07 or write to us at contact@vicomte-a.com.
Payments made on the Vicomte A. website are secure: 3D Secure is activated from 1€ of purchase
We offer an Alterations Service for in-store purchases.
It is currently not possible to return a product purchased on the e-commerce site to the Vicomte A. Boutique.
If you have any questions, do not hesitate to contact the Vicomte A point of sale concerned. You can find information and contact details for our stores via the link below: https://vicomte-a.com/pages/store-locator
To find our stores and resellers of our brand, you can search via the link below: https://vicomte-a.com/pages/store-locator.
To connect to your personal account on our website, simply click on the “My Account” icon at the top right of the site or click on the following link: https://vicomte-a.com/account/login.
You can click on “forget password” at any time to reset your password, via the following link: https://vicomte-a.com/account/login.
To receive the Vicomte A. newsletter and be informed of all our news and good deals, simply enter your email at the bottom of the website on the home page
To manage (modify, add or delete) a delivery address, simply log in to your account: https://vicomte-a.com/account/login.
To change your password and/or personal information, simply log in to your account: https://vicomte-a.com/account/login.
By clicking on “unsubscribe” at the bottom of our Newsletters, your email address will be deleted from our database
You can contact customer service by telephone on 01 34 18 66 07 or by e-mail at contact@vicomte-a.com, Monday to Friday, between 9 a.m. and 6 p.m.
You can contact customer service by telephone or email from Monday to Friday, between 9 a.m. and 6 p.m.
You can make a spontaneous application by sending your request to the following address: accueil@vicomte-a.com.
Credit card (Visa, Mastercard, Amex, Paypal)
From 80€ purchase, in France and Europe
within 15 days
01.34.18.66.06
