DELIVERY
I have just placed an order, when will I be delivered?
The delivery time depends on the delivery method you choose:
- Delivery time Colissimo : 1-3 working days.
- Delivery time Chronopost d+1 13h : 1 working day.
Receipt of your order at D+1 - valid from Monday to Thursday for any order placed before 2:30 pm
(If your order is placed on Friday, it will be delivered on Tuesday)
Order preparation time 1-2 working days.
I did not receive my order.
If you have not received your order, we advise you to first check the delivery time:
- If you are currently within the deadline, please wait a few days.
- If not, we invite you to contact the customer service by phone at +33 01 34 18 66 07 or by e-mail at contact@vicomte-a.com
I received a product that does not correspond to my order.
Thank you for informing us as soon as possible by phone at +33 01 34 18 66 07 or by e-mail at the following address: contact@vicomte-a.com.
There is a product missing from my order.
Thank you for informing us as soon as possible by phone at +33 01 34 18 66 07 or by e-mail at the following address: contact@vicomte-a.com.
How much are the shipping costs ?
Depending on the country and the delivery method chosen, the delivery costs may vary:
In metropolitan France and in the European Union countries mentioned below (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Germany, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden):
:
- Standard Delivery: the rate is 4.80€ for orders under 80€. Above 80€, shipping is free.
- Express Delivery : the rate is 12.95€.
- Delivery in Pickup Relay Point: the rate is 4.80€ for orders under 80€. For orders above 80 €, the shipping costs are free.
For countries not mentioned above:
We propose you the Express delivery via Chronopost. The shipping costs depend and are automatically calculated according to the quantities ordered.
Can I benefit from the free delivery ?
We offer you the Standard delivery in Metropolitan France and European Union for all orders over 80€.
My package has been returned to the sender.
Thank you for informing us as soon as possible by phone at +33 01 34 18 66 07 or by e-mail at the following address: contact@vicomte-a.com.
We will try to understand the problem and a suitable solution will be proposed to you.
Can I have my order delivered to a Viscount A. store?
To date, we do not offer Click & Collect. We will do our best to respond to your request quickly.
My package looks lost or stolen. What can I do?
Thank you to report it to us as soon as possible by phone at 01 34 18 66 07 or by e-mail at the following address: contact@vicomte-a.com.
We will try to understand the problem and find an appropriate solution.
BASKET & ORDER
I wish to modify my current order
We invite you to contact our customer service by phone at +33 01 34 18 66 07 or by e-mail at contact@vicomte-a.com.
We will then be able to analyze the status of your order and inform you about the feasibility of your request.
I want to cancel my order
We invite you to contact our customer service by phone at 01 34 18 66 07 or by e-mail at contact@vicomte-a.com.
If your order is being processed, we will be able to cancel it.
However, if the order is in shipping status we will not be able to cancel it.
I can't place my order on the website.
We invite you to contact our customer service by phone at 01 34 18 66 07 or by e-mail at contact@vicomte-a.com.
We will then be able to help you place your order.
How long is my cart kept?
The length of time your shopping cart is kept is determined by your cookies and browser cache. If you delete your browser history, your cart will be deleted.
RETURNS & REFUNDS
How to make a return ?
If, for any reason whatsoever, you are not satisfied with your ordered products, you may return them within fifteen (15) days of receipt of your order. After this period, the products cannot be refunded.
For refund requests: we invite you to contact customer service by telephone on 01 34 18 66 07 or by e-mail at contact@vicomte-a.com, giving us the order number and the products to be returned. We will send you a pre-paid label.
As soon as we receive and validate your return, we will take care of the refund, which will be done within XX days.
Conditions of return:
Your items will be refunded, provided that the products are returned :
- in their original condition, without having been damaged, washed, modified or worn, except for the fitting,
- in their original packaging in good condition,
- complete and with all accessories related to the products, such as labels or instructions for use,
- accompanied by the original invoice and the return slip.
Can I return only part of my order?
You can return only part of your order. Only the returned products will be exchanged or refunded.
How can I track the status of my return?
In order to track the status of your return order, you can use the tracking number in the return label. If you have any questions, please contact our customer service by phone at +33 01 34 18 66 07 or by e-mail at contact@vicomte-a.com.
How long does it take to get a refund?
After receiving your order we have up to 10 working days to refund you. Please wait for this period before contacting us.
I am waiting for my refund
If after 10 days you still have not received your refund you can contact our customer service by phone at 01 34 18 66 07 or by e-mail at contact@vicomte-a.com.
I do not have my return slip in my package.
We invite you to contact our customer service by phone at +33 01 34 18 66 07 or by e-mail at contact@vicomte-a.com.
I have placed an order and I have already sent back a product. Can I return a second product from the same order?
We offer you the return shipping costs only once per order.
Can I make an exchange?
In the context of an order placed on the website vicomte-a.com, it is currently and technically
is currently and technically impossible for us to make an exchange. You can return the product
return the product free of charge by following the process below. This one will be
refunded upon receipt. You will simply have to recommend the product you
you want.
PAYMENT, PROMOTIONAL CODES AND GIFT CARDS
Where can I enter my promotional code?
You can enter a promotional code after the validation of your cart, while proceeding to the payment.
Can I combine two promotional codes?
It is currently not possible to combine several promotional codes on our e-commerce site.
Can I pay my order with a gift card?
We do not currently offer gift cards.
I have a store credit. Can I use it online?
It is currently not possible to use a store credit online.
What payment methods can I use?
On our website, you can use the following payment methods:
- Visa, MasterCard
- American Express cards
- Paypal
Do I need to create an account to place an order?
It is necessary to create a Viscount A. account to place an order. This allows you to keep your order history and to easily retrieve your invoices.
How can I retrieve my invoices ?
To retrieve your invoice you can contact customer service at +33 01 34 18 66 07 or write to us at contact@vicomte-a.com.
Are payments secure?
Payments made on the Vicomte A. website are secure: the 3D Secure is activated from 1€ of purchase
OUR STORES VISCOUNT A. AND SERVICES
Do you offer an alterations service ?
We offer an alterations service for purchases in store.
Can I return a product purchased on the website to the store?
It is currently not possible to return a product purchased on the e-commerce site to the Viscount A. store.
How do I know that the product I want is available in a store near me?
If you have any questions, do not hesitate to contact the Vicomte A store in question. You can find the information and contact details of our stores via the following link: https://vicomte-a.com/pages/store-locator
How can I find out which Vicomte A. stores are nearby?
To find our stores and retailers of our brand, you can do a search via the link below: https://vicomte-a.com/pages/store-locator.
MY ACCOUNT AND PERSONAL INFORMATION
How do I log in to my account?
To log in to your personal account on our website, simply click on the "My Account" icon on the top right of the site or click on the following link: https://vicomte-a.com/account/login.
I forgot my password
You can click on "forget password" at any time to reset your password, via the following link: https://vicomte-a.com/account/login.
How can I receive the Viscount A. newsletter?
To receive the Vicomte A. newsletter and be informed of all our news and good deals, simply enter your email address at the bottom of the website on the home page
How can I change my delivery addresses?
To manage (modify, add or delete) a delivery address, you just have to connect to your account: https://vicomte-a.com/account/login.
How can I change my password and my personal information ?
To change your password and/or your personal information, you just have to connect to your account: https://vicomte-a.com/account/login.
How can I unsubscribe from the Viscount A. newsletter?
By clicking on "unsubscribe" at the bottom of our newsletters, your email address will be removed from our database.
CONTACT US
How can I contact Viscount A. Customer Service?
You can contact customer service by phone at +33 (0)1 34 18 66 07 or by email at contact@vicomte-a.com, Monday to Friday, between 9am and 6pm.
When can I contact Vicomte A. customer service?
You can contact customer service by phone or by e-mail from Monday to Friday, between 9am and 6pm.
How do I make an unsolicited application?
You can submit an unsolicited application by sending your request to the following address: accueil@vicomte-a.com.
